Shipping policy
📦 Shipping Policy
At PanteraBay, we’re committed to getting your order to you as quickly and safely as possible. Please read the information below to understand how our shipping process works.
🌍 Shipping Locations
We proudly ship worldwide! No matter where you are, we’ll do our best to get your pet essentials to your doorstep.
⏱️ Processing Time
Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order has been processed and shipped.
🚚 Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States 🇺🇸 | 7–15 business days |
| Canada 🇨🇦 | 10–20 business days |
| Europe 🇪🇺 | 10–25 business days |
| Australia 🇦🇺 | 10–25 business days |
| Rest of World 🌎 | 15–30 business days |
Please note: These are estimated times. Delays may occur due to customs, holidays, or logistics disruptions beyond our control.
✈️ International Shipping & Customs
Depending on your location, your order may be subject to import duties or taxes. These are the responsibility of the buyer, as we cannot predict or cover local charges.
🔎 Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email so you can monitor its journey.
🐾 Partial Shipments
To ensure faster delivery, some orders may arrive in multiple packages — especially if items are sourced from different warehouses.
❓ Questions or Issues?
If your order is delayed beyond the time frame above or tracking hasn’t updated in a while, please don’t hesitate to contact us at:
📧 contact@lucashmendonca.com
We’re here to help you every step of the way!